Privacy Policy

1. Who We Are

This Privacy Policy explains how IntelHawk ("IntelHawk", "we", "us", "our") collects, uses, and protects information in connection with:

  • The IntelHawk Platform (our investigation and intelligence software, APIs, and related services), and
  • Our website at https://intelhawk.ai (the "Site").

If you have any questions, contact us at:

Email: leo@intelhawk.ai

Address: [Add your business address here]

By using the Site or the IntelHawk Platform, you agree to this Privacy Policy.

2. Information We Collect

2.1 Account & Contact Information

When you sign up or interact with us, we may collect:

  • Name, email address, username, password
  • Company/agency name and role/title
  • Billing contact details and address
  • Communications you send to us (support tickets, sales inquiries, feedback)

2.2 Customer Content & Case Data

When you use the IntelHawk Platform, you may upload or submit case-related data, such as:

  • Names, aliases, emails, phone numbers, usernames, wallet addresses, IP addresses
  • Documents, screenshots, notes, and other information relating to your investigations
  • Other identifiers or context you choose to provide

We process this data solely to provide the service to you, in line with your instructions.

2.3 Technical & Usage Data

We may automatically collect:

  • Log data: IP address, browser type, device type, pages viewed, timestamps
  • Usage data: features used, searches performed, error logs, performance metrics
  • Cookies and similar technologies for session management, security, and basic analytics

We use this to secure and improve the platform, troubleshoot issues, and understand feature usage.

2.4 Payment Information

Payments for paid services are processed by third-party payment providers. We do not store full credit card numbers on IntelHawk servers. We may receive limited info such as:

  • Billing name and partial card details (e.g., last 4 digits, brand)
  • Payment status and transaction IDs

3. How We Use Information

We use the information we collect to:

Provide and maintain the IntelHawk Platform

  • Authenticate users
  • Perform searches, correlation, enrichment, and reporting
  • Store and display your case workspaces

Secure the service

  • Detect and prevent abuse, fraud, or security incidents
  • Monitor for suspicious activity
  • Maintain audit logs where appropriate

Improve and develop features

  • Understand which features are used
  • Optimize performance and reliability
  • Develop new functionality and tools

Communicate with you

  • Respond to support requests and questions
  • Send important service updates (security issues, product changes, outages)
  • If you opt in, send product news, tips, and marketing communications

Comply with legal obligations

  • Respond to lawful requests from courts or authorities
  • Enforce our Terms and Acceptable Use policies

We do not sell your case data or customer content to third parties.

4. Breach / Stealer / Dark Web & OSINT Data

The IntelHawk Platform correlates and enriches data using various data sources, which may include:

  • Publicly available web content (open websites, forums, and certain social media data where content is public)
  • Commercial and licensed data feeds, including breach / stealer datasets and dark web/onion indexes
  • Public-record style sources where permitted (e.g., corporate filings, property data, certain court records, depending on jurisdiction)

These background data sources are separate from the case data you upload.

We use these sources to provide correlations, risk indicators, and investigative leads for legitimate investigative and security purposes only.

5. Legal Basis (if you are in the EU/EEA/UK)

If you are in the EU/EEA/UK, we may process personal data on the basis of:

  • Performance of a contract (providing the IntelHawk Platform to you or your organization)
  • Legitimate interests, such as:
    • Securing and improving the platform
    • Providing customer support
    • Preventing fraud or abuse
  • Compliance with legal obligations when we must respond to lawful requests

Your organization (e.g., an agency, company, or PI firm) is typically the data controller for case data you upload; IntelHawk acts as a processor on their behalf.

6. How We Share Information

We may share information with:

Service providers and subprocessors

  • Cloud hosting providers
  • Analytics, logging, and monitoring tools
  • Payment processors
  • Email and communication tools

These providers only process data on our behalf and under contract.

Your organization / team

If you use IntelHawk through your employer or agency, authorized admins and team members may see your activity and case data, depending on configuration.

Legal and law enforcement

  • When we are required to comply with a valid court order, subpoena, or other legal request
  • To protect our rights, users, public safety, or the security of the service

Business transfers

In the event of a merger, acquisition, or sale of assets, relevant data may be transferred as part of the transaction subject to appropriate safeguards.

We do not sell your personal information to data brokers.